Refund policy

Refund Policy - Ayu Rituals

At Ayu Rituals, we are committed to providing high-quality skincare products crafted from traditional Moroccan botanicals. Due to the personal nature of our products, we are unable to accept returns or exchanges on opened or used items.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [your email] with:

• Your order number
• A clear photo of the damaged or incorrect product

We will review your request and arrange for a replacement where applicable.

Eligibility for Replacement

To be eligible for a replacement:

• The item must be unused and in its original packaging
• The issue must be reported within 48 hours of delivery

We do not offer refunds or replacements for:

• Opened or used products
• Items purchased on sale or as part of a promotional offer
• Change of mind after purchase

Delivery Issues

Ayu Rituals is not responsible for packages that are lost or delayed due to incorrect shipping information provided at checkout.

Please ensure all delivery details are accurate before placing your order.

If you have any concerns regarding your order, feel free to reach out to us at ayuessentialrituals@gmail.com.